Courage in Procurement: Why More Businesses Are Choosing Refugee Talent for Digital Projects

By
Jemiah Douglin
June 23, 2026
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Several women and girls in colorful traditional dresses and wide-brimmed hats dance outdoors at a cultural celebration, smiling and holding hands.

Every Refugee Week asks the same quiet question: what will you actually do about it?

Not what you'll post. What you'll do, with the budget you already control and the projects already sitting in your backlog, this month, with or without a theme attached.

This year's theme is courage. It's the right word, because courage in procurement isn't about bravery. It's about making a decision that looks unconventional on paper and turns out to be the obviously right one in practice. That's the story behind why a growing number of businesses, from global pharmaceutical companies to insurance foundations to small businesses, are choosing refugee talent for their digital projects. Not as a side initiative. As the default smart choice.

The business case

This isn't a trade-off between doing good and doing well. The delivery record points the other way.

Speed. Bayer Radiology needed a polished internal video to introduce ATLAS, their new global service management platform, to more than 85,000 employees ahead of a 2026 scale-up, with no internal bandwidth for a traditional production cycle. 

An EqualReach delivery team built the concept, scripted it from Bayer's own materials, and used an AI avatar tool (developed by a Palestinian refugee) for narration, without a single recording session. It landed on schedule. Industry benchmarks put a comparable in-house production at 50 to 110 hours of internal time. Bayer's investment: under 6 hours, an estimated 85% reduction.

Quality. As one Bayer stakeholder put it, “the quality of outcomes compared well to those of big agencies, often with competitive timing and cost.” That's a direct comparison to the agencies these teams are routinely measured against, and they held up.

Access. The Z Zurich Foundation needed a brand identity and logo for a new Latin American youth employment consortium, a project involving partners like Accenture, EY, and AWS. They matched with a team in Uganda through EqualReach. The result was a world-class brand identity, and the Foundation's own reaction was unfiltered: how did we not know about this sooner, these are world-class marketers.

Culture. Socrates, a longtime client, has used vetted teams across writing, design, website management, and video promotion across five platforms. Their read: the cost savings are immense and the product outcome cannot be beat.

Speed holds. Quality holds. Cost comes down. And somewhere mid-project, the internal conversation shifts from "is this responsible to try" to "why didn't we do this sooner."

The impact case

Every outcome above has a second story underneath it.

When a business redirects part of its everyday project spend toward a refugee-led delivery team, that spend doesn't become a donation. It becomes a paycheck, often four to ten times the local wage alternative, for someone whose skills were sitting idle, not for lack of ability, but because the system they were displaced into rarely asks what they're capable of before it asks where they're from.

Gary Shaughnessy, Chair of the Z Zurich Foundation, has been candid about this. The Foundation had real concerns going in: compliance, sourcing risk, the unfamiliarity of working with a refugee-led team on a project for a Swiss-headquartered organization operating in South America. Reasonable concerns. Also exactly the concerns EqualReach exists to absorb. After delivery, Shaughnessy called the team's performance superb and said the work was completed safely and securely: the icing on the cake.

That's the model. Not asking businesses to take on more risk in the name of impact. Removing the risk that was the real reason they hadn't tried this yet.

Watch: the 10% Challenge

At One Young World in Munich, Giselle Gonzales, Founder and CEO of EqualReach, closed a session with Gary Shaughnessy by putting a number on courage.

The 10% Challenge: How Business Leaders Can Unlock $10 Million+ for Refugee Talent | EqualReach OYW 

Giselle Gonzales: "The 10% Commitment," One Young World 2025, Munich

Her challenge: redirect 10% of your everyday project and service spend toward refugee communities and social enterprises. Not a pledge that gets cut when leadership changes. A specific reallocation inside the budget you're already spending. She does the math live: 2,000 young leaders, each with an average budget of $50,000, making that one shift, would collectively unlock $10 million in opportunity. Not charity. Opportunity, created through procurement decisions already on this year's calendar.

What courage looks like this week

Not a louder statement. A smaller, more specific decision.

Pull up the one digital project sitting in your backlog: the internal video nobody has time to make, the website overdue for a refresh, the AI tool everyone keeps mentioning and nobody owns. Ask who could deliver it well that you haven't considered yet.

Treat the 10% shift as something to test against one project this month, not a line in next year's strategy deck.

And if you want the evidence before you bring this to your team, our free Research Toolkit has it: impact sourcing, inclusive procurement, impact reporting, and partnership development, built for people who'd rather walk into that conversation with data than enthusiasm alone. You don't need to be convinced before you look. You need to be curious enough to check whether the case holds. It does.

Access the Research Toolkit →

Got a project that could be this year's Bayer, or this year's Z Zurich Foundation?

Every story above started the same way: one project, one team willing to try something new, one result that changed how the next ten decisions got made. Yours could start the same way this week.

Explore our services page to see how we can help turn the next idea into your next breakthrough, or if you already know what to do, submit a project today.

Submit a Project Brief →

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Jemiah Douglin
Communications Lead